Frequently Asked Questions2025-09-29T13:11:33-04:00

Frequently Asked Questions

Got questions? We’ve got answers. From check-in times to rooftop views, this is your go-to spot for everything you’ve been wondering about Maison Grinder.

Getting Here

Is parking available?2025-06-05T22:49:10-04:00

Yes, valet parking is available for guests.

How do I get to Maison Grinder?2025-06-05T22:49:21-04:00

Maison Grinder is centrally located in Griffintown, easily accessible by car, foot, or public transit. Lucien-L’Allier metro station is just a short walk away.

Your Stay

May I stay with my pet?2025-09-29T13:11:12-04:00

Well-behaved pets are welcome in our establishment. An additional fee of $40 per stay applies. Please inform us of your pet’s presence when reserving your room, and we will prepare an area with a bed and toy. A pet food menu is also available. For everyone’s comfort, pets must be kept on a leash in all common areas.

 

May I leave my pet in the room?2025-09-29T13:12:25-04:00

You are responsible for ensuring that your dog remains calm and does not cause any disturbance when left alone. If you would like your room to be refreshed, your dog must be placed in a crate. Crates are available upon request. A rules acceptance form must be signed upon your arrival at the hotel.

Minimum check-in age?2025-06-05T22:48:59-04:00

18 years old.

Check-in time?2025-06-05T22:48:50-04:00

From 4:00 PM.

Why is there a credit card pre-authorization?2025-06-05T22:48:38-04:00

To guarantee your booking and cover potential additional charges.

Can I use a debit card?2025-06-05T22:48:24-04:00

Yes, at check-out. A credit card is required for pre-authorization.

Can I pay with cash?2025-06-05T22:47:21-04:00

Yes, but a credit card is required at check-in.

Check-out time?2025-06-05T22:47:09-04:00

By 12:00 PM.

Can you store my luggage before check-in or after check-out?2025-06-05T22:46:41-04:00

Yes, we offer luggage storage.

Do you have a gym?2025-06-05T22:46:31-04:00

No, there is no gym on-site.

Is WiFi available?2025-06-05T22:46:21-04:00

Yes, high-speed WiFi is available throughout the property.

Can I have a package delivered before my arrival?2025-06-05T22:46:04-04:00

Yes, just let the front desk know in advance.

Can I smoke in the room?2025-06-05T22:45:54-04:00

No, all rooms are non-smoking.

Where is your privacy policy?2025-06-05T22:45:15-04:00

Available online or at the front desk upon request.

Reservations, Changes & Cancellations

CAA discounts?2025-06-05T22:44:07-04:00

Not currently available.

Do you offer AAA or AARP discounts?2025-06-05T22:44:19-04:00

Not at this time.

Can I shorten my stay?2025-06-05T22:44:32-04:00

Yes, but charges may apply depending on your rate.

How can I check my rate/reservation?2025-06-05T22:44:42-04:00

Via the confirmation email link or by contacting us.

How is my room guaranteed?2025-06-05T22:44:52-04:00

With a credit card at time of booking.

Can I modify or cancel?2025-06-05T22:45:02-04:00

Yes, depending on your rate plan. See your confirmation or contact us.

Rooms

Is the hotel accessible?2025-06-05T22:43:35-04:00

Unfortunately, due to the building’s structure, it is not accessible for reduced mobility.

What amenities are included?2025-06-05T22:43:46-04:00

Premium bed, TV, stocked minibar, fast WiFi, and ceramic-tiled bathrooms with walk-in showers.

Continental breakfast included.

Dining, Drinks & Events

Can I take professional photos?2025-06-05T22:42:59-04:00

Yes, with prior approval. Contact info@maisongrinder.com

Can I book a private space?2025-06-05T22:43:21-04:00

Yes. Contact us at info@maisongrinder.com

Griffintown awaits you.